Here's a press release from MyDEAL, key figures highlighted in yellow.
MyDEAL.com.my retains its number 1 spot as one of the most visited websites
After only one year of its inception, MyDEAL Sdn Bhd is proud to announce that it still reigns as the number one online group buying company in Malaysia. According to an internet research website, Alexa.com, MyDEAL has joined in the top 60 websites with most traffic in Malaysia, and emerged as the most visited website compared to other online group buying companies in the country.
Its co-founder and Chief Executive Officer, Jan Croeni started this e-commerce company with 5 staff in early 2010, and now it’s almost 100 strong. MyDEAL has also recorded another milestone by generating almost RM 2mil in revenue/ month, a formidable feat for any medium-sized Malaysian e-commerce company.
The young entrepreneur, who hails from Germany added, “MyDEAL has opened its doors to young local talent to hone their leadership and entrepreneurship skills systematically, but in an open and competitive working environment. The workforce here is young, averaging 30 and below; this young, creative and dedicated team is the driving force behind the phenomenal growth of MyDEAL”
MyDEAL.com.my (and its sister company DEAL.com.sg in Singapore) is also funded by investors like Rebate Networks GmbH; a worldwide leading group buying network with presence in three continents, 30 countries and 300 cities. Such sister companies include: Ensogo.com, the Market Leader in Thailand, Indonesia and the Philippines; Dailydeal.de, the biggest daily deal company in Germany and Austria among several others.
MyDEAL is expected to reach monthly revenues of over RM5mil by the end of 2011. Currently MyDEAL has well over 500,000 subscribers in its database and is expected to hit over 800, 000 subscribers by end of the year.
MyDEAL aims to spread its wings throughout Malaysia and Brunei
MyDEAL has now moved one step forward, by launching 4 web portals simultaneously, dedicated to customers in Kota Kinabalu, Kuching, Malacca and Ipoh. Its Business Development Manager Marlia Omar said the company is expected to spread its wings across Malaysia and Brunei by the year end. Initially MyDEAL had already launched portals dedicated to Penang and Johor Bahru.
Sales personnel are the backbone of any company, and in our case, we provide continuous training, emphasizing the importance of consumer interest and business clientele. Our team is also encouraged to come up with creative and sometimes quirky ideas to solve everyday problems; this ensures we stay ahead of our competition.
Provide 24-Hour Customer Service by end of the year
With MyDEAL’s rapid expansion, we are currently also working towards providing a 24 hour customer service hotline by December. Customer Relation Management (CRM) Division Head, Kent Hoong said, beginning July, MyDEAL’s customer relation hotline will be extended from 8am to 11pm, with our eventual goal being a 24/7 support structure.
Mr. Hoong added, MyDEAL will be beefing up our CRM strength to cope with this exponential growth. Our team takes great pride in its role of providing the best solutions for customers as accurately and effectively as possible in a fast-paced environment.
He also added that MyDEAL will adopt a customer service technology similar to the ones operated by big BPO and customer service companies, thus emerging as the first group buying online company to adopt such system in Malaysia. With this, MyDEAL can communicate with the customers more effectively and efficiently via telephone, email and other mediums online.
MyDEAL now reaches out to more than 1 million prospective buyers every single day through our database, website visitors, online advertisements and other collaborations like Yahoo Malaysia.
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